Welcome to Cheap Plants Store’s FAQ section! We’ve compiled answers to the most common questions about our plants, delivery, payments, and more. If you can’t find what you’re looking for, our plant specialists are always happy to help at [email protected].
About Our Plants
What types of plants do you sell?
We specialise in a wide variety of plants including:
- Fruit trees (apple, pear, citrus, fig, and exotic varieties)
- Berry plants (blueberries, currants, and other berry fruits)
- Annual flowering plants and bedding
- Evergreen and autumn colour trees
- Patio plants and container trees
- Climbing annual flowers and cut flower annuals
How are your plants prepared for shipping?
We take exceptional care in preparing your plants for their journey:
- Hand-selected by our team (no automated picking)
- Roots prepared with moisture-retention techniques
- Packaged in eco-friendly, plant-specific containers
- Includes climate-appropriate care instructions
- Special packaging for delicate plants (suspended root protection for annuals, vertical packaging for container trees)
Pro Tip: Our patented packaging system ensures 98.7% of plants arrive in perfect condition – fresher than most local garden centres!
Ordering & Delivery
Where do you deliver?
We ship globally to most countries (excluding parts of Asia and remote regions). Our Leeds-based team processes all orders within 1-2 working days before dispatch.
What are my delivery options?
We offer two delivery methods:
- Standard Shipping (£12.95):
- 10-15 day delivery via DHL/FedEx after dispatch
- Real-time tracking from nursery to doorstep
- Ideal for fruit trees, delicate annuals, and time-sensitive orders
- Free Shipping (Orders £50+):
- 15-25 day delivery via EMS after dispatch
- Perfect for hardy perennials, bulk patio plant orders, or non-urgent purchases
Can I track my order?
Absolutely! For Standard Shipping, you’ll receive real-time tracking from DHL/FedEx. For Free Shipping via EMS, tracking information will be provided though updates may be less frequent. Tracking details are emailed once your order is dispatched from our nursery.
Do you offer expedited shipping?
Currently, we don’t offer expedited shipping options. Our Standard Shipping is our fastest service (10-15 days after dispatch). During peak seasons (spring planting months), delivery times may extend slightly.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save your preferences, and makes future purchases quicker.
Returns & Guarantees
What if my plants arrive damaged?
We guarantee your plants will arrive fresher than local garden centres or we’ll replace them. If any plants arrive damaged:
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damaged plants and packaging
- We’ll arrange for replacements to be sent at no extra cost
What is your return policy?
You may return plants within 15 days of receipt if you’re unsatisfied:
- Plants must be in resalable condition with original packaging
- Customer is responsible for return shipping costs
- Refund will be processed once we receive and inspect the returned plants
Our Promise: In 2023, 98.7% of our shipments arrived in perfect condition thanks to our specialised packaging systems tailored to different plant types.
Plant Care & Advice
Do you provide care instructions?
Yes! Every order includes care instructions tailored to your climate zone. Our horticulturists prepare these guidelines based on:
- Plant species and variety
- Your delivery location’s climate
- Seasonal considerations
Can I get advice about specific plants?
Absolutely! Our plant specialists can advise on:
- Best shipping method for citrus trees vs. evergreen varieties
- Seasonal considerations (like winter protection for autumn colour trees)
- Custom solutions for large patio plant orders
What if my plant doesn’t thrive after planting?
While we can’t control conditions after delivery, we’re happy to provide advice. Contact us with details about:
- Planting location and method
- Watering schedule
- Any signs of distress
Still Have Questions?
Our friendly plant specialists are ready to help! Contact us at [email protected] or visit our Leeds headquarters at 61 Boar Ln, Leeds, GB LS1J 1NI.
Happy planting from the Cheap Plants Store team!